App Updates

October Enhancements: What's New in the Web Portal

What are they?

  • Unread comments noted as such on web and mobility. When comments have been submitted by another party in an unopened tab, the title of the tab will appear bold until the new messages have been read.
  • Color-coded notifications for idle communication in service events. Admins are now able to set notifications on their web portal dashboards for comments that have yet to be addressed by themselves and their teams. Two times can be set in the control panel: one for a yellow notification after a designated period of time and one for a red notification after a second peroid of time passed without opening the submitted comments. Admin users may also delay these notifications within individual events by entering the desired amount of time in the "Delay Reaction by" field when creating and editing an event.
  • Email notification filters. Also found in the control panel are checkboxes to opt out of emails for three types of notifications: comments, services, and status.
  • A fresh interface for web portals.A stripped color scheme and more columns for service line items creates a cleaner feel and less scrolling to enter repairs quickly and with enhanced readability.

Why are they important?


Emboldened and color-coded notifications help to notify users of comments to be addressed. These features are useful for teams that enter high volumes of service events, have users that choose not to opt in for email notifications, and with rotating shifts between multiple users. What's more, both can be viewed right from the dashboard for quick reference on catching up on vendor communications within specific events.

Delivered by popular demand, email notification filers allow users to choose which emails they would like to receive for service event-level activity. This feature helps to avoid unwanted inbox clutter and to focus on what is most important at the discretion of individual users.

Who gets them?


Only Admin user will have the ability to set idle communication timers to which the notifications will be triggered. All user types will receive all other updates.

Want to see future updates demonstrated in real time? Sign up for our monthly live webinar sessions here.

September Enhancements: REACH Custom Has Arrived


What are they?

REACH Custom is here. It's finally arrived: REACH Custom is an enhanced version of our existing functionalities with the ability to integrate with other existing applications. The ability for applications to interact and exchange relevant information enables our partners to automatically create service and inspection events in the background with accessibility to both parties. For more information on how to get started with REACH Custom, email us here.

New Mobile App. Our new mobile application has a fresh look and faster navigation. With driver with unit signaling from the home screen, color-coded event statuses, and more, drivers and technicians alike are provided more information in the field on an interface that is simpler than ever.

Bucket List for trucking dispatchers. Created just for those defects that are present yet non-safety-related, Bucket List allows for a wishlist to be created with these service line items. Bucket List items can be created from service events and driver vehicle inspection reports (DVIRs) and are visible to the service center once the items are assigned.

Web application facelift. Notice anything new? The service event page is now brighter and sharper with white accents and a greyscale map.

Post-trip inspection triggers DVIRs. At the completion of post-trip inspections, DVIRs are created and accessible in the trucking dispatcher's portal.

Why are they important? A long-awaited functionality, REACH Custom is the bridge between the value we provide and the vitality of our partners' daily operations and how they're managed. From our refreshed mobile application to the look and feel of service event screens, these enhancements provide a cleaner, more focused lens for mangers, agents, technicians, and drivers who are accustomed to both the web and mobile applications.

Who gets them? REACH Custom is a functionality for trucking dispatchers that may be requested by reaching out to a REACH team member. All user types will receive the interface updates on the web and mobile applications. An uninstall/reinstall is not required for the mobile application update.