A new year is well underway and the REACH development team has been hard at work implementing new changes. Here's what you can expect to see in February 2018:
Service centers now have the ability to create events and assign individual technicians. Receive a phone call, but need to monitor the service from start to finish? Just ask a REACH team member to have this feature added to your portal.
To assign a call to a technician, click the event number in your dashboard and select "Assign" in the event description (shown below).
Users are able to create events simply by providing Service Component (and optionally Sub-Service Component). Additionally, service providers are able to accept events and provide ETA even when no services are provided.
Truck dispatch users may now include SCAC codes and Department of Transportation (DoT) numbers in their portals. This information assures other REACH users of the truck dispatchers' registration with the Federal Motor Carrier and Safety Association. To find out if your company needs a DoT number, access FMCSA resources here.
Last but not least, REACH is scheduled to release a major mobile app makeover later this month. Project Manager Abhi Gaur reports: "[Our new mobile app] is designed to tackle touch problems with ease. We want to highlight our simple, user-friendly interface and truly delight our app users with what REACH can do."
"The team is looking forward to the release of our fresh design," said Paul Burgoyne. "We like to change and create new things - we want the application to keep evolving!"
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