What is it? Throughout the past month, the REACH team has launched an inclusive and interactive style of viewing equipment data elements, service event line items, and a visual refresh of comments between different user types.
Why is it important? The key value of using REACH is remaining in know about the context of a service event at your fingertips when communicating with service providers, equipment providers, and dispatchers involved. In the REACH web and mobile applications, all of this information is accessible on the user's dashboard and in each service event. This means more proactivity and relevant touch points without any extra time spent.
Service line items have been condensed to include system and sub-system requirements. A more efficient method of entering service requests calls fo a faster event creation process and cleaner user experience.
Speaking of user experience, we've implemented a smarter and fresher feel of comments in which every comment has a different color code based on tenant type. Combined with the ability to send event information to multiple emails at once right from REACH, users can better keep track of in-event conversations and vital service call information.
How does it work? Equipment data elements appear in individual service events for trailers needing repair. When the most recent Department of Transportation (DOT) inspection date is more than 360 days old, this date will appear in blinking bold red with a hover-over text to let the user know that an updated inspection is due. The year, make, and model of equipment will be also included in equipment reports.
Who gets it? Trucking dispatchers, service centers, and equipment providers will be able to see and interact with color-coded comments, but only users designated as truck dispatchers and truck dispatcher + equipment provider combination will be able to interact with equipment data elements.