Managing Service Events in REACH

In this session, we'll show how truck dispatchers can easily manage events. This includes accepting and rejecting, re-assigning, and completing the events.

When an event is submitted, a service provider will accept or reject it. To re-assign events to new providers, click the event number. Then, click "Find Service Centers." From the list, the dispatcher may select the preferred provider.

When a service event is completed, drivers and REACH will rate the service provider based on response time and other service qualities.

See REACH for yourself: contact us for a free trial for you and your team.