Share the Love: February Enhancements

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  • "Share Event" function includes the option for followers to receive updates to the service event. Have an outside party that would like to receive notes on service event progress? Now, users have the option for added email recipients to receive automated email notifications for services added, comments, and status changes. In light of this, the button will change from "Send Email" to "Share Event".
  • Add custom messages when sharing events. The pop-up of "Send Email" will have an additional tab with a list of people with whom the event has been shared. If the service event is re-assigned to a new service provider or the equipment owner is changed, the event followers added by those parties will be removed.
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  • Service providers have the option to upload their logo. By clicking to the control panel, service provider portals may opt-in to upload their logo to appear in the map view of all service events occurring in and surrounding their specified service radii. If the service provider does not upload its logo, a default icon will appear. For more information on how to have your logo appear in service event maps to all REACH users, contact us at biz@reach24.net.
  • Add tags to agreements. Truck dispatchers may add one or more tags to agreements created with service providers. These tags are visible only truck dispatch team members. The tags associated are listed when reviewing vendors in the Find Service Center list.
  • Public URL to Upload Invoice. Truck dispatchers and equipment providers may accept invoices via a public URL from service providers not using REACH. In the control panel, a checkbox is available to let vendors submit invoices for REACH events; once it is checked, a public URL of the form is generated and can be sent to vendors not on REACH to submit invoices, PDF files, and images. A notification email will be sent to the truck dispatch or equipment provider once the invoice is received.
  • Driver Attributes. The following attributes are available for the driver's REACH account and will be availalbe data points in reporting:
    • City
    • State
    • Zip
    • DOB (Date of Birth)
    • Hire date
    • License state
    • License number
    • License expiration date

A Fresh Look for REACH Mobility

The REACH team is proud to unveil a new version of our mobile app that is more intuitive and accommodating to on-the-go needs than ever. Along with a sleeker look, the new mobile app will feature:

  • Filter events by status
  • Search events by field types such as city, equipment type, equipment number, and service event number
  • View the most recent in-process event on the map with the capability to zoom in and out for greater detail on location
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The new version will be released on Monday, January 28th.

Users who currently have the existing app downloaded will not need to manually download the new release. If it's your first time using the REACH mobile app, download for iOS here and download for Android here.